We want FONTGRID billing to be clear and fair. This policy explains how cancellations and refund requests are handled.
1. Subscription cancellation
You may cancel a paid subscription so it does not renew for another billing period. Cancellation stops future renewal charges. Unless a refund is granted or applicable law requires otherwise, paid access normally continues until the end of the current paid billing period.
2. Refund requests
If you have a duplicate charge, billing error, technical problem that prevents reasonable use of the paid product, or another legitimate issue, contact us promptly. Refund eligibility is reviewed based on the purchase circumstances, applicable consumer law and the procedures of the payment provider or Merchant of Record.
3. Creem transactions
For purchases processed through Creem, Creem acts as Merchant of Record. FONTGRID determines refund eligibility for the product, while the refund transaction itself is processed through Creem in accordance with Creem procedures and applicable law. Buyers may use Creem's Customer Portal for billing information, invoices and subscription cancellation. Open it from Manage Subscription.
4. PayPal transactions
For purchases processed through PayPal, refunds, reversals and subscription changes may be processed through PayPal and are also subject to PayPal's checkout procedures and applicable law.
5. Statutory rights
This policy does not limit any mandatory refund, cancellation or consumer-protection rights that apply in your country.
6. How to request billing help
Email a7med1ghazi@gmail.com with the email address used for the purchase and a short description of the issue. Do not email full payment-card information.